Frequently Asked Questions
Below are some of the most common frequently asked questions (faq) from our customers. If you do not find the answer(s) you are looking for please do not hesitate to contact us.
Q. Is there a minimum order?
A. There is no minimum order. The minimum order therefore is one (1) of any unit.
Q. What are your delivery options?
A. We deliver only within Lagos for now. Free delivery on orders ₦49,999 and more. Delivery outside of Lagos state can also be arranged.
Q. What are my payment options?
A. We take payment using the following options:
Paystack (credit/debit card)
Fund Transfer (local banks)
Q. Are your card processing methods secure?
A. Card transactions are processed by Paystack secure servers. We do not capture card details on our own site. We do not retain your card details in any format.
Q. How do I know if my order has been received?
A. You should receive an automatic email or text message confirmation from us once you’ve placed an order. Also a confirmation email from Paystack to confirm a successful transaction (for credit card payments). If you do not receive any type of confirmation via email or text message and are concerned if we have received your order please call us at 090-3281-8560 or email us at support@onebox.com.ng and we will confirm if we have received your order.
Q. What if my delivery doesn’t arrive when expected?
A. The cut off time for orders to be processed for next day delivery is 2pm Monday to Friday.
Orders received by us after 2pm will be processed on the next working day. Where orders are received at a weekend, they will be processed on the next working day ie Monday with the exception of public holidays.
Your goods are shipped with our courier Onebox Express Drop™ for orders within Lagos. In the unlikely event that a problem occurs with your delivery, or you do not receive your goods when expected, please contact us between 9am and 6pm Monday to Friday Tel: 090-3281-8560 or email: hello@onebox.com.ng and we will track your order immediately.
Q. What is your privacy policy?
A. Onebox™ does not disclose buyers’ information to third parties other than details that are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected on this site is used to:
Take and fulfill customer orders
Administer and enhance the site and service
Only disclose information to third-parties for goods delivery purposes
Q. What if I want to return items?
A. Goods sold on this website are supplied in good faith. However, if you order the wrong item, and are not completely satisfied with the items you receive or simply want to return your goods, you must arrange for them to be returned to us. And provided they are received by us in good condition (i.e the same condition when you received the goods), we will refund the cost of the goods in full less the carriage costs incurred. If any goods are faulty or damaged when you receive them, we will arrange for them to be replaced or refunded but you must notify us within 2 days of receipt otherwise no claims will be entertained. Delivery charges for damaged or faulty goods or errors made by us will be fully refunded and/or not charged.
Q. Can I get better prices for larger quantities / regular orders?
A. We believe our prices combined with the quantity discount and delivery are extremely competitive especially when compared to other online merchants offering similar products.
If however you are looking to order very large quantities or place orders on a regular basis of a particular item we may be able to offer further discounts. Please contact us to discuss your requirements in further details.
Q. Can I collect my order?
A. You are welcome to collect your order from us, however you must contact us for arrangement/appointment prior to pickup.
Our store address is:
1 Akeem Lawal Street, New London, Baruwa-Ipaja, Lagos, Nigeria.
Q. How long does it take you to reply to my email?
A. We receive many emails from our customers everyday however we endeavor to manage with each one as they arrive. Sometimes if we are really busy it takes a little longer but in the most cases you will receive a response the same day. We will always respond to your email within a maximum of 1 working day even if it is only to acknowledge your email and advise you that we are still dealing with your inquiry or query.